Substitution Policy

Flower Valley Boutique
Last updated: May 2026

At Flower Valley Boutique, we strive to create floral arrangements that closely match the designs shown on our website. However, due to the seasonal nature of flowers and availability from suppliers, substitutions may occasionally be necessary.

Flower Substitutions

Flowers are subject to seasonal availability and market conditions. If certain flowers are unavailable, we reserve the right to substitute them with flowers of equal or greater value. Any substitutions will be carefully selected to maintain the overall style, colour palette, and quality of the original arrangement.

Container Substitutions

The containers or vases shown in product images may not always be available. In such cases, we will substitute with a similar container of equal or greater value that complements the arrangement.

One-of-a-Kind Flowers & Plants

For specific items such as roses, orchids, or specialty plants, if the exact variety or colour is unavailable, we may substitute with a similar type or an alternative blooming plant of equal or greater value while maintaining the overall presentation.

Major Substitutions

If a significant substitution is required that would noticeably change the design or style of the arrangement, we will make reasonable efforts to contact you using the phone number or email provided at the time of order.

No-Substitution Requests

If you prefer not to allow substitutions, please indicate this clearly in your order notes. Please note that selecting a “no substitutions” option may limit product availability and could affect same-day or next-day delivery timelines.

Commitment to Quality

All substitutions are made with care to ensure that your arrangement meets our quality standards and delivers a beautiful experience to the recipient.